5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of continuing excellent management procedures.
Security guard companies are unlike any seller a home supervisor usually hires. If you employ a painter, then you can see whether or not they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it’s important to implement a method of verification and quality management to make sure that problems associated with the deficiency of doing these tasks don’t begin to occur.
In this article we’ll discuss five (5) simple steps to improving your security guard service and attaining what you picture as your ideal gate house security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your condition is among these states, make sure your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it look decent.
It is also your security guard firm performing background and drug screenings on all your guards until they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to display whether the guard is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a lot on what to expect from this guard and it provides you an opportunity to ask a different guard if you feel it is essential.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every guard to the company itself, in several circumstances the guard’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• How long is each new officer trained?
• How long does the security firm double bank? (Double banks is the process of experiencing a veteran guard working in precisely the exact same time as the new guard.)
Determine the response to each of these questions and make certain they match what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to operate in your property.
Protect supervision is among the main factors of good security guard service. When security companies provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards are not being supervised, they begin to feel their job is not significant and they begin to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
In case your guards must make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your property. These tracking systems allow the security guard company to track the time and log the activity of the guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in frequently with the security guard provider provides a way of making certain each guard is secure and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security while you are not there. During these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to make sure they know their tasks. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when selecting a security consultant be sure the consultant is not really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.